{"id":38649,"date":"2009-12-01T01:00:00","date_gmt":"2009-12-01T00:00:00","guid":{"rendered":"https:\/\/www.futuribles.com\/vers-une-revolution-du-service-public-sur-la-conce\/"},"modified":"2022-12-28T09:18:28","modified_gmt":"2022-12-28T08:18:28","slug":"vers-une-revolution-du-service-public-sur-la-conce","status":"publish","type":"post","link":"https:\/\/www.futuribles.com\/en\/vers-une-revolution-du-service-public-sur-la-conce\/","title":{"rendered":"Toward a Revolution in Public Services? On the Design of General-Interest Services"},"content":{"rendered":"<div class='post-container'>The late twentieth century was characterized in Europe by a serious challenge, stemming particularly from the European Commission\u2019s Competition Directorate, to public service monopolies, which were accused of being both expensive and inefficient.\nA school of thought known as \u201cnew public management\u201d developed, advocating the deregulation of these markets, if not indeed the privatization of the enterprises providing the services. These measures were supposed to enable a better quality of service to be achieved at less cost.\nMarjorie Jouen shows here that the outcome of this process, particularly from the standpoint of the general interest, hasn\u2019t been very impressive and that a new style of provision of public services is now being put in place, involving service-users alongside decision-makers.\nStressing that France lags behind in this respect, she shows \u2013 with illustrative examples \u2013 the more effective role that is played and can be played by social experiments and innovations in the, admittedly indispensable, process of modernizing public services. She reminds us, in passing that (as someone like Alexis de Tocqueville took for granted) the collective intelligence of the citizens is more readily able to conduce to the public good than the fashionable procedures of public policy rationalization that are so highly regarded by many policy-makers and their consultants.\nHer argument connects in many ways with the concerns that led Futuribles International to launch a study of \u201csocial policies facing the challenge of innovation\u201d; to search out the most interesting innovations introduced in various countries (see the list of these on the Futuribles website); and subsequently to produce a whole series of monographs, one of which is presented by Julien Damon in this issue in his article \u201cThe One-Stop Shop is Possible\u201d.<\/div>","protected":false},"excerpt":{"rendered":"<p>The late twentieth century was characterized in Europe by a serious challenge, stemming particularly from the European Commission\u2019s Competition Directorate, to public service monopolies, which were accused of being both expensive and inefficient. A school of thought known as \u201cnew public management\u201d developed, advocating the deregulation of these markets, if not indeed the privatization of &hellip; <a href=\"https:\/\/www.futuribles.com\/en\/vers-une-revolution-du-service-public-sur-la-conce\/\">Continued<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"none","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","footnotes":""},"categories":[47,1324],"tags":[212],"keyword":[870,886],"class_list":["post-38649","post","type-post","status-publish","format-standard","hentry","category-article","category-revue-futuribles","tag-societe-en","keyword-services-publics-en","keyword-etat-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/posts\/38649","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/comments?post=38649"}],"version-history":[{"count":3,"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/posts\/38649\/revisions"}],"predecessor-version":[{"id":60356,"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/posts\/38649\/revisions\/60356"}],"wp:attachment":[{"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/media?parent=38649"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/categories?post=38649"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/tags?post=38649"},{"taxonomy":"keyword","embeddable":true,"href":"https:\/\/www.futuribles.com\/en\/wp-json\/wp\/v2\/keyword?post=38649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}